I had a tree trimming service some out and trim away the branches. They didn't do anything to the trunk though - I asked them to come back out, and the guy said that the trunk couldn't be trimmed because it's gotten into such a bad condition, which seemed plausible I guess. The trunk is very "sheddy", as in, I can put on gloves and grab a handful of the trunk and it just tears away. He said he could put his hand about a foot into the shedding, and if we tried to trim it, there'd be nothing but softness on the inside (and I guess not safe?).
I was probably expecting something more like this - clean and trimmed to the core:
So my question is this: Is my canary trunk a lost cause? Or was he giving me the run around? He also said to trim the green bush on the trunk, I'd have to call a landscaper not a tree trimming service. Does this all sound right?